At Marine Outboard Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a 30-day refund policy to ensure a hassle-free shopping experience.
Eligibility for a Refund
- You may request a refund within 30 days of receiving your order.
- The item must be unused, uninstalled, and in its original condition with all packaging, manuals, and accessories included.
- Proof of purchase (order confirmation or receipt) is required.
Non-Refundable Items
- Items that have been used, installed, or damaged due to improper handling.
- Special order or custom-made products.
- Items returned after the 30-day period.
- Gift cards and promotional items.
How to Request a Refund
- Contact Us: Email us at sales@marineoutboardstore.com with your order details and reason for the return.
- Return Authorization: We will provide a Return Authorization (RA) number and return instructions.
- Shipping the Item: Customers are responsible for return shipping costs unless the item was defective or incorrect.
- Inspection & Processing: Once we receive the returned item, we will inspect it and process your refund within 5-7 business days.
Refund Method
- Refunds will be issued to the original payment method used for the purchase.
- Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at sales@marineboardstore.com with photos and a description of the issue. We will arrange for a replacement or full refund at no extra cost.
Order Cancellations
- Orders may be canceled before shipment for a full refund.
- If the order has already shipped, it must be returned following our standard refund process.